FastlyGo Privacy Policy
FastlyGo (“FastlyGo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of users of our mobile application, website, and related delivery services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, how long we retain it, and the choices available to you.
By using FastlyGo, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Account Information
We may collect your full name, email address, telephone number, delivery address, account login information, and profile information you choose to provide.
Location Information
FastlyGo may access your approximate or precise location when you give the app permission to access your device location.
Location information may be used to determine or confirm your delivery location, help you select a delivery address, show nearby restaurants or stores, determine delivery availability, assist with delivery routes, support order fulfillment and tracking, and help delivery drivers locate the delivery destination.
You may disable location access at any time through your device settings. Certain location-based features may be limited if location access is disabled. FastlyGo does not sell users' location information.
Order and Transaction Information
We may collect order details, merchant selected, order amount, delivery fees, taxes, order date and time, delivery address, order status, payment status, and transaction reference information.
Payment Information
Payments may be processed through third-party payment processors and financial institutions. FastlyGo may receive transaction confirmation information needed to process and manage an order. FastlyGo does not intentionally store complete payment card numbers or card security codes when these are processed by a third-party payment provider.
Device and Technical Information
We may collect device type, operating system, app version, device identifiers, IP address, crash information, diagnostics, performance data, and logs to maintain security and improve the app.
Customer Support Information
If you contact FastlyGo, we may collect your name, email, telephone number, order information, and messages necessary to resolve your request.
2. How We Use Your Information
- Create and manage user accounts
- Process orders and coordinate deliveries
- Connect users with participating merchants
- Provide delivery partners with information needed to complete deliveries
- Process and verify transactions
- Provide customer support and order updates
- Detect fraud, misuse, or security threats
- Maintain and improve FastlyGo
- Comply with legal and regulatory requirements
3. How We Share Information
We share personal information only when reasonably necessary to provide FastlyGo services or comply with legal obligations.
Restaurants, Stores, and Merchants
Participating merchants may receive information necessary to prepare and fulfill an order.
Delivery Partners
Delivery personnel may receive your name, delivery address, relevant location information, telephone number where necessary, and order information needed to complete a delivery.
Payment Service Providers
Payment processors, banks, and payment gateway providers may process information needed to authorize and complete payments.
Technology and Service Providers
We may use service providers for hosting, cloud infrastructure, mapping and location services, notifications, analytics, customer support, security, and fraud prevention.
Legal Requirements
We may disclose information when reasonably necessary to comply with law, respond to lawful requests, protect users or FastlyGo, or investigate suspected fraud or unlawful activity.
4. Location Data
FastlyGo may collect and use approximate or precise location information when users grant the application permission to access their device location.
Location Use for Customers
For customers, location information may be used to:
- Determine or confirm a delivery location
- Help enter or select a delivery address
- Display restaurants, stores, pharmacies, supermarkets, and other merchants available nearby
- Determine whether delivery is available in the user's area
- Support order fulfillment and delivery-related features
Background Location Use for Delivery Partners
For delivery partners, FastlyGo may collect precise location data in the background, including when the app is minimized, closed, or not actively in use, while the delivery partner is performing an active delivery.
This background location information may be used to:
- Enable real-time delivery tracking during an active delivery
- Provide route and delivery-status updates
- Allow customers to view the progress of their active order
- Help FastlyGo coordinate and monitor active deliveries
- Assist delivery partners in completing delivery-related tasks
FastlyGo does not collect background location solely for advertising purposes and does not sell users' location information.
Background location is used only when necessary to support delivery-related functionality, particularly during an active delivery.
Location information may be shared with customers, merchants, delivery partners, mapping providers, and service providers only when reasonably necessary to complete, coordinate, or track an order.
Users may manage location permissions through their device settings. Disabling location access may limit certain delivery, tracking, routing, nearby-merchant, or other location-based features.
5. Photos and Media
FastlyGo may allow users to select a photo or image for certain features. Where available, FastlyGo uses Android system selection tools such as the Android Photo Picker or another system-provided selector so users can choose specific media without granting unrestricted access to their entire photo or video library.
6. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. No internet or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
FastlyGo retains personal information only for as long as reasonably necessary to provide services, maintain transaction and order records, resolve disputes, prevent fraud, and meet accounting, legal, regulatory, or operational requirements. When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
8. Account and Data Deletion
Users may request deletion of their FastlyGo account and associated personal information by emailing support@fastlygotci.com. Please include enough information for us to identify the account. Certain information may be retained where required by law, for fraud prevention, dispute resolution, or financial recordkeeping.
9. User Rights and Choices
Depending on applicable law, you may request access to or correction of your personal information, request account or data deletion, withdraw certain permissions, disable device location access, or contact us regarding privacy concerns.
10. Children's Privacy
FastlyGo is not intended for children under the age required to enter into legally binding transactions under applicable law. We do not knowingly collect personal information from children in violation of applicable law.
11. Third-Party Services
FastlyGo may contain integrations with or links to third-party services. Those services operate under their own privacy policies and practices.
12. International Processing
Some technology providers used by FastlyGo may process or store information outside the Turks and Caicos Islands. Where this occurs, we take reasonable measures to ensure information is handled appropriately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on the FastlyGo website or another appropriate location and the effective date will be updated.
14. Contact Us
FastlyGo
Turks and Caicos Islands
Email: support@fastlygotci.com